MESSAGE FROM VONEUS

We understand how important a reliable and consistent broadband service is to you and we aim to always provide you with the best broadband service possible. Therefore, to ensure the quality and reliability of our network, we need to perform essential engineering work that is likely to affect your broadband service.

Emergency maintenance details:

Date: 13th October 2025
Start Time: 08:00
End Time: 17:00

Reason for required maintenance: Fault Repairs

If you experience any significant connectivity issues outside of this window, please contact us on 0333 880 4141 or email [email protected].

What to expect:

• Your internet connection is likely to be down for the duration of the maintenance window detailed above
• Once the maintenance is complete, you should experience improved network stability and performance
• This maintenance work will likely affect any VoIP and streaming services you are currently using. Please ensure you have access to an alternative phone service, such as a mobile.

We sincerely apologise for any inconvenience this may cause. Thank you for your continued support and understanding.

Best wishes,

Voneus